Technical and Support

HCIMS - Hospital Information System RFP Template

... Hospital Administration; Financial Management; Personnel Management; Patient Accounting; Technical and Support; and Product Technology. ... http://rfp.technologyevaluation.com/store.asp?catid=17&productId=1982 - 26k - 2007-12-04

Health Care Information Management System (HCIMS) RFP Templates

... Record; Reference and Reports; HIPAA (Health Insurance Portability and Accountability Act); Interfaces; Ease of Use; Technical and Support; and Product ... http://rfp.technologyevaluation.com/store.asp?catid=17 - 38k - 2007-12-04

Minimizing the Total Cost of Technical Support for Enterprise ...

by David Bourque ... Minimizing the Total Cost of Technical Support for Enterprise Applications David Bourque - January 25, 2008. Originally published - November 20, 2006. ... http:/.../ResearchHighlights/TechnologySelections/2008/01/research_notes/TU_TS_DB_01_25_08_1.asp - 15k - 2008-01-25 Summary: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

Minimizing the Total Cost of Technical Support for Enterprise ...

by David Bourque ... Minimizing the Total Cost of Technical Support for Enterprise Applications David Bourque - September 28, 2009. Originally published - November 20, 2006. ... http:/.../ResearchHighlights/TechnologySelections/2009/09/research_notes/TU_TS_DB_09_28_09_1.asp - 16k - 2009-09-28 Summary: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

Minimizing The Total Cost of Technical Support for Enterprise ...

by David Bourque ... To curb the dilemma of unwanted costs of any kind, one way an enterprise can evaluate vendors is by examining their technical support plans. ... http:/.../ResearchHighlights/TechnologySelections/2006/11/research_notes/TU_TS_DB_11_20_06_1.asp - 15k - 2006-11-20 Summary: Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.

RFP Templates By Category

... selection criteria. Criteria range from business performance management, analytics, to module availability and technical support. ... http://rfp.technologyevaluation.com/store.asp?catid=-1 - 66k - 2007-12-04

Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k - 2000-12-05 Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

HCIMS - Clinical Information System RFP Template

... Record; Reference and Reports; HIPAA (Health Insurance Portability and Accountability Act); Interfaces; Ease of Use; Technical and Support; and Product ... http://rfp.technologyevaluation.com/store.asp?catid=17&productId=1979 - 26k - 2007-12-04

More Infrastructure Support for CyberCarriers

by A. Turner ... combines IBM's expertise in integrated technology solutions, especially data center planning, design, integration and technical support, with Lucent's ... http:/.../Research/ResearchHighlights/eCommerce/2000/06/news_analysis/NA_EC_ADT_06_27_00_1.asp - 9k - 2000-06-27 Summary: Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blu

BUY.COM Called '911' For Help

by A. Turner ... Event Summary. Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. ... Free technical support via e-mail. ... http:/.../Research/ResearchHighlights/eCommerce/2000/02/news_analysis/NA_EC_ADT_02_25_00_1.asp - 6k - 2000-02-25 Summary: Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.