Knowledge Management

The Power of Knowledge -- Knowledge is Power (Part 1) » The TEC ...

... Thus, it might seem strange (and disconnected from reality) that an estimated US$73 billion amount will be spent on knowledge management (KM) software by US ... blog.technologyevaluation.com/blog/2008/12/23/the-power-of-knowledge-knowledge-is-power-part-1/ - 57k - 2008-12-23

Learning Management Suite: Meridian Global LMS by Meridian ...

... directly to specific business objectives.Meridian is a leader in total learning asset management, leveraging its learning and knowledge management products and ... http:/.../327-21850/Learning-Management-Suite/Meridian-Knowledge-Solutions-Meridian-Global-LMS.html - 11k - 2009-11-18

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... Knowledge Management: The Core of Service Resolution Management PJ Jakovljevic - December 12, 2007. Today's businesses are faced ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Stemming the Loss of Knowledge Capital: A Business Fix for ...

by Christina Park and Wayne Thompson ... Editor's note: This article discusses knowledge management strategies designed to help manufacturers stem the loss of organizational knowledge capital. ... http:/.../Research/ResearchHighlights/PLM/2007/11/research_notes/MN_PL_CP_11_05_07_1.asp - 16k - 2007-11-05 Summary: The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge management strategies across the enterprise—before it’s too late.

The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC ...

... series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. ... blog.technologyevaluation.com/blog/2009/03/03/the-power-of-knowledge-knowledge-is-power-part-3/ - 53k - 2009-03-03

Primus Knowledge Solutions, Inc

... Primus knowledge management software provides quick access to relevant information across channels, including phone, email, and the web. ... http://directory.technologyevaluation.com/profile.aspx?vid=9086 - 3k

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Analyzing MAPICS' Further Steps After Frontstep Part Two: More ...

by P.J. Jakovljevic ... Since implementing Primus knowledge management software, MAPICS has reported a 10 percent increase in customer care specialist productivity, 40 percent reuse ... http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/EN_ER_PJ_10_11_03_1.asp - 15k - 2003-10-11 Summary: MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class manufacturers.

NetDimensions

... The company''s web-based learning and knowledge management software solutions deliver and manage corporate training, assessment and certification programs, as ... http://directory.technologyevaluation.com/profile.aspx?vid=15280 - 3k

Talisker Technologies Inc.

... Talisker Technologies offers Wireless application software for the mobile workforce and a versatile Knowledge Management product. ... http://directory.technologyevaluation.com/profile.aspx?vid=11165 - 2k